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NBIC Home Insurance
Customer Portal
Report A Claim

Report a New Claim

You can start a new claim using any of the following:
What you will need:
  • Your NBIC Policy Number
  • Insured Last Name
  • Valid Phone Number
  • Valid Email Address

Existing Claims Inquiry

For information about existing claims, please contact us directly at: 800-343-3375 | Option 2, then 2, Monday – Friday 8:30 a.m. to 5:00 p.m.
Alternatives to Calling

Loss Checklist

A checklist to help you mitigate further loss after an accident or disaster. Click here to download a printer friendly version of this checklist.

I would like to bring to your attention the outstanding customer service performance of my claims adjuster. Her assistance on my claim is the model that all in any field should exemplify. There are many models that are used in employee training, and then there is the personal touch issue that cannot be taught.

Frank M.

Policy Cancellation and/or Changes:

Please contact your agent for assistance on cancellations and changes to your policy.

Mortgage Information and/or Changes:

To request a change of mortgagee, loan number(s) or proof of coverage (declaration page), please contact your agent.

Online Payment:

You may pay your bill online by clicking Make a Payment.

For assistance on making a payment online or resetting your online payment password, please call 800-343-3375 (option 3) during regular business hours: Monday through Friday from 8:30 a.m. to 5:00 p.m.

We accept Visa or MasterCard credit or debit cards, personal checks.

Our commitment is to:
  • Immediately take all loss reports by telephone any time of day or night.
  • Listen carefully to the facts and your immediate needs.
  • Always conduct ourselves with courtesy and empathy.
  • Give you immediate assurance that we will handle your claim as promptly as possible.
  • Recommend immediate measures to mitigate the loss.
  • Determine and take the fastest path to confirming causality and damages.
  • Explain and offer all relevant coverages and benefits.
  • Outline a reasonable timeline for you to rely upon.
  • Communicate clearly and frequently with you during the course of the claim.
  • Pay what we owe promptly and fairly.

I wish to sincerely thank you for your swift and painless addressing of my claim!  I was pleasantly surprised, pleased and happy with your quick response.  I have a friend’s granddaughter with her 4-week-old baby staying with me temporarily, and your quick resolution made a big difference to the household. I just want to say thank you, your team did an excellent job.