NBIC Home Insurance
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Report A Claim

Report a New Claim

What you will need:
  • Your NBIC Policy Number
  • Insured Last Name
  • Valid Phone Number
  • Valid Email Address
Alternatives to Online
You can also start a new claim using any of the following:

Existing Claims Inquiry

For information about existing claims, please contact us directly at: 800-343-3375 | Option 2, then 2, Monday - Friday 8:30 a.m. to 5:00 p.m.
Alternatives to Calling

Loss Checklist

A checklist to help you mitigate further loss after an accident or disaster. Click here to download a printer friendly version of this checklist.

Policy Cancellation and/or Changes:

Please contact your agent for assistance on cancellations and changes to your policy. Find an Agent

Mortgage Information and/or Changes:

To request a change of mortgagee, loan number(s) or proof of coverage (declaration page), please contact your agent.

Online Payment:

You may pay your bill online by clicking Make a Payment.

For assistance on making a payment online or resetting your online payment password, please call 800-343-3375 (option 3) during regular business hours: Monday through Friday from 8:30 a.m. to 5:00 p.m.

We accept Visa or MasterCard credit or debit cards, personal checks.

Our commitment is to:
  • Immediately take all loss reports by telephone any time of day or night.
  • Listen carefully to the facts and your immediate needs.
  • Always conduct ourselves with courtesy and empathy.
  • Give you immediate assurance that we will handle your claim as promptly as possible.
  • Recommend immediate measures to mitigate the loss.
  • Determine and take the fastest path to confirming causality and damages.
  • Explain and offer all relevant coverages and benefits.
  • Outline a reasonable timeline for you to rely upon.
  • Communicate clearly and frequently with you during the course of the claim.
  • Pay what we owe promptly and fairly.

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