NBIC’s Customer Service Team is open Monday through Friday from 8:30 a.m. to 5:00 p.m. and can be reached at 800-343-3375 (option 3) or at [email protected]. Our representatives are prepared to assist with all billing-related inquiries, including:
Payment plan changes
General billing invoice inquiries
Online payment password reset requests
Non-payment cancellation inquiries
Non-payment reinstatement requests
Policy Change or Cancellation Requests
Your licensed independent agent can assist you with policy changes or cancellation requests. Your agent’s name and telephone number are listed on the declarations pages of your policy. Alternatively, you can search for your agency by clicking Find an Agent.