Narragansett Bay Insurance Company can be reached by calling 800-343-3375

Business Hours: Mon – Fri 8:30am – 4:30pm EST

File a New Claim

REPORT A NEW CLAIM

What you will need:

Your NBIC Policy Number
Insured Last Name

Valid Phone Number
Valid Email Address

Alternatives to Online

You can also start a new cliam using any of the following:

Contact us directly at: 800-343-3375 | Option 2, then 1
New Claim e-mail to claimsmail@nbic.com
New Claim Fax to 401-721-0700

Existing Claims Inquiry

CALL CLAIM REPORTING HOTLINE

For information about existing claims, please contact us directly at: 800-343-3375 | Option 2, then 2

Alternatives to Calling

Existing Claim e-mail to claimsmail@nbic.com
Existing Claim Fax to 401-721-0700

Customer Service

NBIC’s Customer Service Team is open Monday through Friday from 8:30 a.m. to 5:00 p.m. and can be reached at 800-343-3375 (option 3) or at customerservice@nbic.com. Our representatives are prepared to assist with all billing-related inquiries, including:

Mortgage changes
Payment plan changes
General billing invoice inquiries
Payment processing
Online payment password reset requests
Non-payment cancellation inquiries
Non-payment reinstatement requests

Policy Change or Cancellation Requests

Your licensed independent agent can assist you with policy changes or cancellation requests. Your agent’s name and telephone number are listed on the declarations pages of your policy. Alternatively, you can search for your agency by clicking Find an Agent.