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NBIC Home Insurance
Customer Portal
Report A Claim

Narragansett Bay Insurance Company can be reached by calling 800-343-3375

Business Hours: Mon – Fri 8:30am – 4:30pm EST

File a New Claim

What you will need:
  • Your NBIC Policy Number
  • Insured Last Name
  • Valid Phone Number
  • Valid Email Address

Alternatives to Online

You can also start a new cliam using any of the following:

Existing Claims Inquiry

For information about existing claims, please contact us directly at: 800-343-3375 | Option 2, then 2

Alternatives to Calling

Customer Service

NBIC’s Customer Service Team is open Monday through Friday from 8:30 a.m. to 5:00 p.m. and can be reached at 800-343-3375 (option 3) or at [email protected]. Our representatives are prepared to assist with all billing-related inquiries, including:
  • Mortgage changes
  • Payment plan changes
  • General billing invoice inquiries
  • Payment processing
  • Online payment password reset requests
  • Non-payment cancellation inquiries
  • Non-payment reinstatement requests

Policy Change or Cancellation Requests

Your licensed independent agent can assist you with policy changes or cancellation requests. Your agent’s name and telephone number are listed on the declarations pages of your policy.